Terms & Conditions

Terms and Conditions

Effective Date: 28-04-2025

Welcome to Pod Luxe ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website podluxe.co.uk (the "Site") and the purchase of products from us. By accessing our Site or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our Services.

1. About Us

Pod Luxe is an online retailer offering premium accessories and lifestyle products.

Our company details:
Business Name: Pod Luxe
Website: https://podluxe.co.uk
Email: podluxeuk@gmail.com
Address: 15 Feniscliffe Drive, Blackburn, BB2 2UF, United Kingdom

2. Eligibility

By using our Site, you represent that you are at least 18 years old (or the legal minimum age to purchase our products in your jurisdiction) and legally capable of entering into a binding contract.

You must not use our Site or purchase our products if prohibited by applicable law.

3. Orders and Acceptance

  • When you place an order, you will receive an order confirmation email. This confirmation is an acknowledgment, not acceptance of your order.

  • Acceptance occurs when we dispatch the product(s) to you.

  • We reserve the right to refuse or cancel any order for any reason, including stock shortages, pricing errors, or suspected fraud.

  • All orders are subject to availability.

4. Prices and Payment

  • All prices are listed in GBP (£) and include VAT (where applicable).

  • We reserve the right to change prices at any time without notice.

  • Payment must be made at the time of order.

  • We accept payments via [list accepted payment methods: Visa, Mastercard, PayPal, Klarna, etc.].

We use Shopify Payments and other secure third-party payment providers. We do not store your card details.

5. Delivery

  • Delivery times and costs are provided at checkout and may vary based on your location.

  • Any delivery dates provided are estimates only. We are not responsible for delays outside our control (e.g., courier delays, customs clearance).

  • You are responsible for providing accurate delivery information. We are not liable for lost packages due to incorrect addresses.

For more details, see our Shipping Policy (if applicable).

6. Returns and Refunds

Please see our Returns Policy for information on returns, exchanges, and refunds.
In short:

  • You have 14 days from receipt to request a return (subject to eligibility).

  • Products must be unused, sealed, and in original packaging.

  • We reserve the right to reject returns that do not meet our conditions.

7. Product Descriptions

We make every effort to display product information accurately.
However, slight variations may occur, and we do not guarantee that colours or packaging will match exactly as shown on your screen.

All products are subject to availability.

8. User Accounts

If you create an account:

  • You are responsible for maintaining the confidentiality of your login details.

  • You must notify us immediately if you suspect any unauthorised access to your account.

We reserve the right to suspend or terminate accounts at our sole discretion.

9. Intellectual Property

All content on this Site (text, graphics, logos, images, software) is the property of Pod Luxe or its licensors and is protected by copyright and other laws.
You may not copy, reproduce, distribute, or create derivative works without our prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products.

  • Our total liability to you for any claim shall not exceed the amount paid by you for the product in question.

Nothing in these Terms limits your legal rights under the Consumer Rights Act 2015 or other applicable laws.

11. Disclaimer

Our products are intended for adult use only.
We make no medical claims regarding the use of vaping products.
You are responsible for ensuring that our products are suitable for your intended use.

Please consult a healthcare professional if you have any concerns.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content, privacy practices, or any transactions you undertake with them.

13. Changes to Terms

We may update these Terms at any time.
If we make material changes, we will post the updated Terms on our Site and, where appropriate, notify you by email.
Continued use of our Site after changes take effect constitutes acceptance.

14. Governing Law and Jurisdiction

These Terms are governed by and interpreted according to the laws of England and Wales.
You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising under or relating to these Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:
Email: podluxeuk@gmail.com
Postal Address: 15 Feniscliffe Drive, Blackburn, BB2 2UF, United Kingdom