Privacy Policy

Privacy Policy

Effective Date: 28-04-2025

This Privacy Policy explains how Podluxe (“we”, “us”, “our”, or “the Site”) collects, uses, and shares your personal information when you visit or make a purchase from podluxe.co.uk or otherwise interact with our services (collectively referred to as the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms, please refrain from using our Services.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page, and where appropriate, notified to you. Please review it regularly. The "Effective Date" above indicates when this Privacy Policy was last updated.

2. Information We Collect

Depending on how you interact with us, we collect the following types of personal information:

Information Provided by You:

  • Contact details: Name, address, email, telephone number.

  • Account details: Username, password.

  • Order details: Billing and delivery addresses, items purchased, payment confirmation.

  • Customer support communication: Any information you provide when contacting us.

  • Shopping preferences: Items viewed, cart or wishlist activity.

Information Collected Automatically:

  • Technical data: IP address, browser type, device information, time zone.

  • Usage data: How you navigate and interact with our Site (using cookies and similar technologies).

Information from Third Parties:

  • Payment processors and shipping providers may supply transaction information.

  • Shopify (our e-commerce platform) collects information in accordance with their policies.

We treat information collected from third parties in line with this Privacy Policy.

3. How We Use Your Information

We use your personal information to:

  • Fulfil and manage your orders and account.

  • Provide customer support and respond to your enquiries.

  • Personalise your shopping experience.

  • Communicate promotional offers and marketing (where permitted by law or with your consent).

  • Detect and prevent fraud or unauthorised activities.

  • Comply with legal and regulatory obligations.

4. Sharing Your Information

We only share your information in the following cases:

  • With trusted service providers (e.g., Shopify, payment processors, shipping companies) to perform our services.

  • With marketing and advertising partners (where lawful and subject to your marketing preferences).

  • With authorities or regulators, where required by law.

  • In the event of a business transfer (e.g., sale or merger).

We do not sell your personal information.

5. Cookies

We use cookies to improve your browsing experience, provide essential site functionality, and analyse traffic. For full details on cookies used via Shopify, please see Shopify’s Cookie Policy.

You can manage your cookie preferences via your browser settings. Blocking cookies may impact your use of some features on our Site.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

  • Right to Access – Request access to the information we hold about you.

  • Right to Rectification – Request corrections to any inaccurate or incomplete data.

  • Right to Erasure – Request deletion of your personal information, subject to legal obligations.

  • Right to Restrict Processing – Request that we limit how we use your data.

  • Right to Object – Object to processing for direct marketing purposes.

  • Right to Data Portability – Request transfer of your personal data to you or another provider.

  • Right to Withdraw Consent – Withdraw consent at any time if we are processing your data based on consent.

You can exercise your rights by contacting us (details below). We may require proof of identity for verification purposes.

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements.

8. Security

We implement technical and organisational measures to safeguard your information. However, no internet transmission is ever completely secure. Please take care when sharing information online.

9. International Transfers

We may transfer your information outside the UK (e.g., to Shopify’s servers). Where we do, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or UK-approved mechanisms.

10. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

11. Contact Us

If you have any questions about this Privacy Policy, or to exercise your data rights, please contact us:

Email: podluxeuk@gmail.com


Postal Address: 15 Feniscliffe Drive, Blackburn, BB2 2UF, United Kingdom

Key UK Compliance Additions:

  • Mention of the ICO (UK authority for data protection complaints)

  • Clarified lawful bases like consent, legitimate interest, and contractual necessity

  • Clear mention of UK GDPR rights

  • Cookie management info (since it’s required under UK PECR)